Always learning, always growing
Our leadership team consistently seek feedback from participants to ensure program success. Each participant is surveyed twice a year to reflect on their growth in a number of priority areas. Every quarter, participants have a one on one Key Kid Check-in with a staff where they are given the opportunity to provide feedback. In addition, community meetings are held at the end of each session to provide a platform for participants to offer their concerns and solutions for program improvement. These quantitative and qualitative measurements are taken into consideration for program design, curriculum development and facility improvements. Some examples of changes led by youth participants include:
- Our lodge (1998) and Hilltop Cabin (2017) were designed by our youth in conjunction with an architect.
- The LITs (2016) wanted to increase their training at Trails and pitched the FIT program which is now a staple program element.
- The LBP group (2018) requested variety in their sleeping arrangements which led to the creation of a new group overnight initiative with winter camping and lodge sleepovers.
- Every evening, participants go to an activity of their choosing, called Freebies. Ice skating was never allowed because of safety on the ice in the dark. The youth (2019) did research on putting a spotlight on a nearby pole and our Facilities Manager was able to make it happen. Nighttime skating is now a group favourite.
- The LITs (2020) asked for more say in their summer session. Staff decided that instead of setting the schedule, the LITs would be given working parameters and be responsible for choosing location, timing and activities.